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Privacy Policy

How we collect, use, and protect your information on this site.

Introduction to Our Privacy Policy

The wrong way to approach privacy? Skip the details, hope for the best, and trust users won’t notice. Our team does the opposite. We want you to know what happens with your information, why we collect it, and how you stay in control—without legal jargon or hidden surprises.

This policy explains our approach to privacy for import-export and trade services in Norway and beyond. We highlight what data we collect, how it’s used, your rights, and how you can reach us. Real stories and current examples guide every step, so you see the reasoning, not just the rules.

Data We Collect

We collect only the information necessary for account setup, site operation, and service delivery. We do not sell your data or use it for unrelated marketing.

Directly Provided Information

  • Full name and business contact details you provide.
  • Account credentials such as email and password.
  • Payment and billing details if you purchase services.
  • Company and trade information shared for service provision.
  • User communications such as support requests or feedback.

Automatically Collected Information

  • Browser type and version for device compatibility.
  • Operating system information to ensure proper display.
  • IP address for security and regional access controls.
  • Date and time of visits for analytics and troubleshooting.
  • Session duration to help optimize our website’s design.

How We Use Data

Collected data is used to operate our services, improve website performance, provide support, comply with laws, and keep you informed of relevant updates.

  • Delivering services you request.
  • Responding to inquiries and support needs.
  • Improving and customizing our website.
  • Complying with Norwegian and EU regulations.
  • Preventing misuse or unauthorized access.
  • Notifying you about important changes to services.
  • Conducting anonymous usage analysis for improvements.

Our Commitment: We’re committed to respecting your privacy. Our team uses only the data necessary to provide services and improve your experience. All processing meets Norwegian and EU standards for transparency and security.

Data Sharing

Your data is only shared with third-party providers essential for our business (such as cloud storage or analytics) and never sold for unrelated purposes.

Service Providers

We only engage service providers who meet our standards for data security and confidentiality, and we require clear agreements outlining their responsibilities.

Legal Obligations

We may retain or share your information only when legally required, such as under Norwegian or EU law or in response to valid regulatory requests.

Anonymous Statistics

We analyze site visits and usage patterns using aggregated, anonymous data that cannot identify individuals.

Your Rights

You have a range of rights under Norwegian and EU law, including access, correction, restriction, objection, deletion, and portability. Details are explained below, along with how to exercise each one.

  • You have the right to access the personal data we hold about you upon request.
  • You may correct or update your personal information at any time.
  • You may ask for your personal data to be deleted unless required for legal reasons.
  • You may request a copy of your data in a portable format for use elsewhere.
  • You have the right to object to certain data processing activities, such as direct marketing.
  • You can request restrictions on how your data is processed in specific cases.

To exercise your data rights, contact our privacy team using the details below. We aim to respond to all requests promptly and transparently.

How We Secure Data

Data security isn’t just a box to tick. We use industry-standard encryption, regular staff training, access controls, and ongoing reviews to keep your information safe. No system is perfect, but our team works hard to minimize risk at every step.

Technical Safeguards

  • Data is encrypted in transit and at rest wherever possible.
  • Firewalls and intrusion detection help prevent unauthorized access.
  • Regular updates and security patches are applied promptly.
  • Frequent security audits identify and address new risks.

Organizational Safeguards

  • Staff are trained regularly on privacy and security practices.
  • Only authorized personnel can access sensitive data.
  • Regular audits and reviews ensure policies are followed.
  • Clear internal protocols for data handling and incident response.

Data Retention

We retain personal data only as long as required to fulfill our services, comply with legal obligations, or resolve disputes.

  • We store only the account details necessary for your use of our services.
  • Feedback and usage statistics collected to improve our services.
  • We retain only essential details from communications, like email and support requests, for the shortest time needed.
  • Payment and billing data processed securely and never stored longer than necessary.
  • No direct marketing is sent without your clear, prior consent.

You may request deletion of your data when it’s no longer needed for these purposes.

International Data Transfers

When necessary, data may be transferred outside the EEA, but only with safeguards that meet EU and Norwegian legal requirements.

  • Transfers use secure, encrypted channels.
  • Partners outside the EEA must meet GDPR adequacy standards.
  • Contracts set out confidentiality and security obligations.
  • User consent is required for non-essential transfers.

Cookies and Tracking

Our website uses cookies to enhance functionality, analyze traffic, and remember your preferences. You can control non-essential cookies in your settings at any time.

Types of Cookies

  • These are required for the website’s basic operation and security.
  • Monitor usage and performance to help us improve site reliability.
  • Personalize your experience and remember language or region preferences.
  • Remember settings and enhance ease of use for return visits.

You can update cookie preferences or withdraw consent at any time through our management tool or your browser settings.

Policy Changes

We update this privacy policy as needed to reflect changes in law, services, or data practices. We aim to notify users of material changes before they take effect.

  • We’ll notify you about any changes to this policy on this page.
  • If changes significantly impact your rights, you’ll receive a direct notice.
  • Keep an eye on the effective date for the latest version.
  • Your continued use means you accept policy updates.

Regularly reviewing this page is the best way to stay up to date on our privacy practices.

Contact Information

If you have questions or want to exercise your privacy rights, please reach out using the contact information provided below.

Selunatrixo

33 Schweigaards Gate Norway

Phone: +47 (33) 29 85 84

Email: content@selunatrixo.pro